Privacy Policy

1. Introduction

A2Z Professional Cleaning & Maintenance Inc. ("we", "us", or "our") is committed to protecting the privacy of our clients and website visitors. This policy outlines how we collect, use, and safeguard your personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA).

2. Information We Collect

We may collect personal information such as:

• Contact Details: Name, email address, and phone number.
• Service Data: Property address and service history.
• Precise Location Data: We collect precise location information from your mobile device while you are using the app to perform a job. This includes background location data to track your arrival and departure from job sites, even when the app is closed or not in use.

3. How We Use Your Information

Your information is used to:

• Location-Based Time Tracking: Automatically record check-in and check-out times at job sites via geofencing to ensure accurate payroll and service logs.
• Provide and manage our cleaning and maintenance services.
• Assign tasks and manage cleaning/maintenance schedules.
• Process payments and billing.
• Communicate with you regarding service updates or inquiries.
• Improve our website and service offerings.
• Comply with legal and regulatory requirements.

4. Location Data and Background Access

To facilitate automatic workflow management, our app requires access to your device's location.

• Geofencing: The app uses your location to detect when you enter or leave a designated job site radius.
• Background Usage: Location data is accessed in the background only while a job task is "In Progress." This ensures that if you leave a site without manually checking out, the app can still accurately record your time and maintain service integrity.
• User Control: You can manage location permissions in your device settings. However, disabling these permissions may prevent the app from automatically tracking your work hours and may require manual reporting.

5. Information Sharing

We do not sell or rent your personal information to third parties. We may share information with trusted service providers who assist us in our operations (e.g., payment processors), provided they agree to keep the information confidential.

6. Data Security

We implement appropriate physical, technical, and administrative security measures to protect your personal information from unauthorized access, disclosure, or misuse.

7. Your Rights

You have the right to access the personal information we hold about you and request corrections if necessary. To exercise these rights, please contact us at admin@a2zprofessionals.com.